Who think Time Warner Cable for digital phone have crappy customer service and hide information?

First, Time Warner Cable says that they involve to schedule a phone service amendment at least 10 days out so the phone company can verify everything - and they record my authorization. Second, they call put money on a couple days later and, because THEY screwed up the spelling of my describe, they have to move the appointment another daytime out (apparently, the reauthorization to change phone service have to be with the correct spelling of your name). Third, the technician arrives to move the phone service; when I explain that I have a Motorola wireless cable modem, they utter that THEY will be replacing it and it will NOT be wireless!

So the Time Warner Cable guy says that he doesn't enjoy a wireless cable modem in his truck (just a regular cable modem) and that I have need of to call and reschedule again! I put in the picture him that TWC should have informed me that they needed to change my cable modem, asked whether I had/needed wireless service & made appropriate plans. Now TWC desires to charge $69.95 to install!


Answers:    call your Public Service Commission and profile a complain!
I think Time Warner's element had gone down profoundly recently. I use the cable internet service and it's be acting pretty crappy lately. I think they're going over their head or their infrastructure can't handle it anymore. I hope this won't evolve in the adjectives, but I don't know which service is better or more reliable, so I don't know which one to switch to.

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