I've had trouble beside BT since I went put a bet on to them in June ultimate year. I've had 5 different headset numbers (without permission from me). I hold made 2 complaints to no avail. I've tried Ofcom but they say "if your a BT customer you must walk through the BT complaints procedure" b4 they will get involved. I'm losing the will to live next to them. I have an 18mth contract beside them. If I cancel the agreement b4 the time they are liable to charge me. What do you ponder my chances are that I will know how to cancel and not be charged? The concluding conversation with them be "they cannot find my details on their system" so I suppose if I don't exist to them, then what can they do?
Answers: A few months ago, the CEO of BT (Ben Verwaayen) said, during an interview on BBC Breakfast, that he regularly received e-mails direct from customers.
This is his e-mail address ben.verwaayen@bt.com, transport him an email and see what he can do.
dont worry if they can lift money off you for them doing nil then they will, lawfully as you've signed a contract then you are liable for teh amount due below the terms of the contract. write down everytime you enjoy contacted them and what they have said and try ofcom again and do not tolerate them tell you to contact BT. if it really does go amiss i would contact BT again and no way would i dangle up until they could find my details, be horrible to them and they'l soon get the messgae.
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