Vonage Fax Line Errors Ect...MEGA POINTS FOR FIXING MY PROBLEM?
Ive turned the ECM bad.. Tried the *99- turned the Bps? or whatever down to 9600... What do I do... Does anyone know anyone who can assist..
Answers: You really should be pressing Vonage customer service to resolve your problem, if you haven't already (of course, we all know that flawless customer service is a myth now days)
Yes, the Vonage box is an ATA. But we would necessitate to know the model to know if it is just a VoIP ATA or includes an integrated Router too.
Assuming your Router/ATA is not defective try RESETing both the ATA and Router. If you don't know how try the links below and find your model and follow encyclopaedia instructions.
Or, just unplug power (leave sour 10 seconds) to Router and ATA to reset.
One important point in the region of using Fax over VoIP lines. Your ATA needs to be using the high-bandwidth G.711u/a codec.
You may obligation to verify the ATA box codec settings to verify G.711u/a is available and active.
Vonage have a feature call "Bandwidth Saver". Be sure this feature is OFF or Disabled. Bandwidth Saver change the VoIP codec from high bandwidth to lower bandwidths such as G.729, G.726. These codecs will not accomodate Fax transmissions - you stipulation G.711 enabled only.
If adjectives fails beside Vonage, try another service provider, such as InPhonex or CallCentric. Both accomodate Fax. InPhonex supplies Fax compatible ATAs. CallCentric is BYOD (bring your own ATA device). More importantly, these companies offer pay-as-you-go services, which scheme you are not required to sign any contracts or commitments. Only pay for what you use, or repay month-by-month and terminate at anytime. (see connection in my profile).
One place to buy configurable (not locked, resembling Vonage ATA's) BYOD ATA's is from voipsupply.com
The answers post by the user, for information only, CeQnA.com does not guarantee the right.
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