Has anybody have DTMF problems calling 1-800 numbers beside magicjack, for eg. entering credit card nos. conf pwd
dialing into confernence calls entering passcodes & such.
Answers: If you are in your 30-day money-back guarantee period, distribute it back and relay them why.
It is not uncommon for brand new VoIP startups to not fully support reliable DTMF functionality. DTMF functionality is actually a complex issue when it comes to VoIP. Some services own reliable DTMF, some do not (or cannot).
The reasons can be complex. Same plea some VoIP services work with Fax and some don't. It is a problem of sending and delivery precise tone frequencies that Fax and DTMF require to function properly. MagicJack clearly states that they cannot support Fax transmissions. It may be the codec they use.
There are different methods of sending DTMF over VoIP networks. And, often when call are routed through different networks the handling of DTMF gets mucked. So is fairly touch-and-go.
Contact MagicJack customer support directly and put the question direct - "Does MagicJack guarantee reliable DTMF functionality".
I have your same problem when I was carrying out tests GrandCentral services. Calls originated from GrandCentral online contact document worked great - except after call pickup, I tried to use DTMF to do ring routing (for A, press 1, for B, press 2, etc.). I sent bug report to GrandCentral support. They later replied motto that DTMF functionality was specified to not work properly on their network - they hope to fix it contained by future...
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