Cell phone nightmare?
According to the fine print of the contract, he can singular cancel it if Sprint fail to provide service for 30 consecutive days. In the meantime, he's losing clients and his reputation. Does anybody have any suggestions to fix this problem?
(P.S. when he call customer service and kept asking for that person's supervisor, the head supervisor in recent times said they're sorry they can't help.)
Answers: If your father have an older sprint phone he can place that phone on his procession while he waits for his replacement phone to arrive. It won't cost him anything but a short phone name to customer service and it might even be possible for him to activate the elderly phone over the internet at sprint.com (depending what billing cycle he is in, if he uses a pin number when he call in) if he calls customer service and sensibly describes his problem most times the rep. will give him some sort of credit for his trouble, approaching courtesy min. or x amt. of dollars off his subsequent bill. Just remember that he has to maintain his cool, these reps spend all time hearing customers complain and they are far more possible to help a customer to be precise calm and collected than one that get angry. another solution is to call until you get hold of a rep who can help you, if one isn't working you can suspend up and try again, just preserve in mind that every time you send for that rep is writing a note contained by your account in the region of the reason for the phone call and what they did to help. Most times if they see you've call and called they won't support you either.
My suggestions are:
1. Buy a rebuild phone. they don't cost much, maybe $50 or so. When my phone "died" and i didn't want to salary a lot for a bright one, that's what i did. Try to change phone numbers beside the other one, so that the broken phone has a untried phone number and the new one have the one that all of your business contacts enjoy.
2. When the broken one is ready, preserve both phones and both phone numbers. If the phone is that important and you are losing business, it's worth the $$. You can't tolerate your business depend on one phone.
3. Call customer service again and ask for the supervisor. If you get a different commander supervisor, maybe this one will be more accommodating.
Good luck to your father.
What they be going to by "failing to provide service" is if the network fail for 30 days or more. The fact his phone broke does not spill out into that catagory. I work for another carrier. Don't they enjoy loaner phones. This is what we give ethnic group to use until their phone is fixed. Sorry, but sprint is known for poor customer service. Remember they cancelled 1000's of accounts of those who called customer service too plentiful times in a month. Good luck
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