Zen v plus have nouns problems. F1 (HELP!!)?

when I connect it to my computer it says "found investigational hardware" but neither " Zen series Media Explore" recognize it nor does "Windows medium player". But the flash drive works. I could charge my mp3 player too.
HELP


Answers:    Have you installed the cd? hm..then u can try poking the reset button at the side (below power thing) near a thin purpose..your library will be backed-up don't worry.. next try plugging it in again. Hope this help.

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