Virgin medium!!?
Answers: There's nothing you can do except hold ringing them, don't bother writing a letter because I've tried that twice and both time it be ignored. This doesn't surprise me at adjectives, the month before I moved my channel disappeared day by morning with no word, I rung them and they just said it be because it was inwardly 30 days of moving - but I still had to retribution for that month of awful tv service. I also had to phone up them 11 times and wait 7 weeks for them to collect the older tv box (they fine you if you keep it). Their tv boxes are seedy for breaking too. If you keep calling and still don't go and get anywhere ask to speak to a manager and if that still doesn't take it sorted ask to be put through to 'retentions' - they are the ppl who try to convince you not to leave virgin medium so they might listen to you if you say it's making you considering moving to sky (just articulate this even if you're not)
A) Get them to ring you back (but why didn't you own a landline installed as part of the pack?)
B) Complain, ask for a refund on lost service
C) Tell them they should own sent the remote by courier - they knew the postal strike be coming up.
By the way, in that are normally support staff man the problem reporting lines over the weekends.
Try a wee ckeeky E-Mail. We had loads of trouble wi' oor service when Virgin took over frae Telewest. I wiz feed up phoning the wee wifie's and guys. When I sent an E-Mail suggesting that it wid be better if I switched tae Sky, I hud an almost immediate response and plan at the door. I also managed tae claim spinal column some of the dosh I hud paid fur premium stuff which I couldnae see fur almost three weeks!! Good luck, don't tolerate them fob ye off!
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